FAQs

The screen goes black to conserve power. To turn on the screen press the middle OK button.

When you see the beating heart on the screen, the cell phone is working properly. The beating heart means that the cell phone is communicating to the sensor and the Bluetooth connection is intact. The device is functioning and there is no need to do anything.

My cell phone indicates “waiting for connection” or “cannot receive data”.
This means the cell phone is not communicating with the sensor.  To reconnect, make sure that the cell phone is within 10 feet of the sensor. If the cell phone does not reconnect within 5 minutes, do the following:

1. Remove the battery from the sensor
2. Re-insert the battery

You should hear one beep.  Connection should be re-established in about 3 minutes. If not, please call 800-517-6330 and press #2 and then #1 for further assistance.
 

The cell phone battery is out of charge, OR the ON/OFF button has been pressed. 

It is ESSENTIAL to charge the cell phone during the night and more often if possible.  You cannot over-charge the cell phone – the stronger the charge the better. A car charger is available upon request.

LifeWatch is a participating provider with most insurance companies, including Medicare. We will contact your insurance company to verify your benefits and coverage for LifeStar ACT. LifeWatch will call you to inform you of your coverage and schedule the delivery of the ACT system.

Call LifeWatch at 1.800.336.3866 for questions on insurance or billing. We are available from 8:00AM – 5:00PM Central time.